Optimizing Nestlé's Employee Transfer Process:
A Focus on Enhanced Mobility and IT Efficiency
01
Understanding the Current State:
Service Delivery Analysis: We started by mapping out the current service delivery for national and international transfers, creating a comprehensive experience blueprint.
Insight Gathering: Through online interviews with employees and stakeholders, we identified key challenges, themed opportunities, and specific requirements for international transfers.
02
Prioritization of Initiatives:
Collaborative Design Thinking: Engaged with key stakeholders in a design thinking session to validate journey maps and prioritize improvement areas, aligning initiatives with identified themes.
03
Defining potential Solutions:
Developed a series of actionable work packages or concepts based on our findings, detailing activities, timelines, and ownership to implement solutions within the year.
04
Building the solutions
Progressed from low-fidelity prototypes to fully scaled solutions. Our team developed a new portal for employees to self-manage transfers and revamped end-to-end notifications, rigorously tested with end-users and stakeholders.
Enhance overall notifications
Goal: Decrease proportion of employees that do not take action, due to confusing email notifications
Improve layout
Clarify who does what
Reduce jargon
Actionable titles and actions
One help section instead of QRC, nest links
High Level design changes
— Enhanced Content Hierarchy
— Consistent Icon Usage
— Optimized Layout
— Clear Naming Conventions
— Personalized User Access
— Defined Call-to-Action & User Flow
— Distinguished Request Types
— Enhanced Search Functionality
— Guidelines & Suggestions
— Refined Table Readability
— Streamlined Selection & Interaction
Client: Nestle
Role : Service Design Lead, SketchIN (Freelance)
Duration : ±9 months, 2023
Core Team: Project Manager, HR and IT representative, UX and UI designer